Checkout, Payment and Shipping rules
Checkout
Choose the products you want to buy, put them in the cart. When all you want is in the cart, click on "ORDER". This will take you to the page where you have to enter your details and choose the payment and delivery method.
Order processing and delivery time
Orders will be processed 1-3 working days. Delivery time 2-5 business days depending on load and order volume. The goods are shipped after payment of the order.
Payment
You can pay for the order: by card; with Bank transfer; e-bank link (Paysera).
Guaranty
All items purchased at dmgrill.com have a manufacturer guaranty- 14 days from the date of purchase.
Remember! The manufacturer’s guaranty conditions apply if you can present proof of purchase (receipt, bill). The manufacturer’s guaranty is void if:
Return of products
It is possible to return the product according to the terms of the distance contract – 7 days if customer not satisfied with it. The item must be unused. We reimburse the value of the item and the delivery costs. We will not refund the shipping costs on return. There is no return option for a personalized item made to the customer’s specific specifications and preferences. The exception is a non-conforming product or a defective product. It is possible to return or replace the item with a defect and in cases where the item received does not match the picture and description. To return or exchange an item, please contact us by email: dm@dumvadumeistars.lv.
Problem solving
If the content of the order is not in conformity with the order, is damaged or has any other problem, please contact us immediately: by calling +371 29714135, or writing to dm@dumvadumeistars.lv.
Choose the products you want to buy, put them in the cart. When all you want is in the cart, click on "ORDER". This will take you to the page where you have to enter your details and choose the payment and delivery method.
Order processing and delivery time
Orders will be processed 1-3 working days. Delivery time 2-5 business days depending on load and order volume. The goods are shipped after payment of the order.
Payment
You can pay for the order: by card; with Bank transfer; e-bank link (Paysera).
Guaranty
All items purchased at dmgrill.com have a manufacturer guaranty- 14 days from the date of purchase.
Remember! The manufacturer’s guaranty conditions apply if you can present proof of purchase (receipt, bill). The manufacturer’s guaranty is void if:
- for damage caused by the buyer, by the fault of the user;
- the product has not been used for its intended purpose and has not been used in accordance with the instructions for use;
- item damaged by the client;
- if the product shows signs of unqualified repair;
- natural wear and tear of the elements;
- the guaranty does not cover damage due to improper transportation.
Return of products
It is possible to return the product according to the terms of the distance contract – 7 days if customer not satisfied with it. The item must be unused. We reimburse the value of the item and the delivery costs. We will not refund the shipping costs on return. There is no return option for a personalized item made to the customer’s specific specifications and preferences. The exception is a non-conforming product or a defective product. It is possible to return or replace the item with a defect and in cases where the item received does not match the picture and description. To return or exchange an item, please contact us by email: dm@dumvadumeistars.lv.
Problem solving
If the content of the order is not in conformity with the order, is damaged or has any other problem, please contact us immediately: by calling +371 29714135, or writing to dm@dumvadumeistars.lv.
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